Get in Touch

Have questions about Eternup? We're here to help. Reach out to us and we'll get back to you as soon as possible.

Send us a Message

Contact Information

๐Ÿ“ง

Email Support

For general inquiries and support

support@eternup.com
๐Ÿ’ฐ

Refunds & Billing

Questions about payments or refunds

refunds@eternup.com
๐Ÿ”’

Privacy & Data

Privacy concerns and data requests

privacy@eternup.com
โš–๏ธ

Legal & Compliance

Legal matters and compliance issues

legal@eternup.com

๐Ÿ“… Support Hours

Monday - Friday9:00 AM - 6:00 PM IST
Saturday10:00 AM - 4:00 PM IST
SundayClosed

We aim to respond to all inquiries within 24-48 hours during business days.

About Eternup

Eternup Biotech Private Limited

We are an AI-powered skincare technology company dedicated to providing personalized dermatology insights using cutting-edge artificial intelligence.

Frequently Asked Questions

How long does it take to get my report?

After completing your consultation, your personalized report is typically generated within 24-48 hours.

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your personal and health data.

Can I request a refund?

Yes, within 24 hours of payment if you haven't used any services. See our Refund Policy for details.

Do you offer phone support?

Currently, we provide support via email for better tracking and documentation. We aim to respond within 24-48 hours.